Shipping & Returns
At Royal Cats & Dogs, we are committed to ensuring that your orders are delivered to you in a timely and secure manner. We offer reliable shipping methods that are tailored to your specific needs. Our shipping costs are reasonable and transparent, so you can trust us to provide the best options for you and your pets. If you have any questions or concerns about our shipping methods, please do not hesitate to contact us.
We take great care in packaging our products to ensure that they arrive to you in perfect condition. Our packaging materials are eco-friendly and sustainable, reflecting our commitment to animal welfare and environmental care.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Royal Cats & Dogs. If for any reason you are not satisfied with your purchase simply contact us within 14 days of receiving your order and we will work with you to ensure that your experience with us is as pleasant as possible.
Please note that some custom made items, such as personalized portraits, may not be eligible for return or exchange. If you have any questions about our return and exchange policy, please do not hesitate to contact us.